Arizona Attorney General Warns of Rising Moving Scams

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Beware of moving scams as warned by the Arizona Attorney General's Office.

News Summary

The Arizona Attorney General’s Office has issued a warning about the increasing incidence of moving scams, especially ‘hostage load’ schemes. These scams involve movers demanding extra fees before unloading belongings, putting consumers at risk. The Attorney General advises thorough research of moving companies and adherence to the state’s Hostage Load Law to protect against scams. Public service announcements will help educate consumers on avoiding these fraudulent practices, especially during stressful moving times.

PHOENIX, ARIZONA – The Arizona Attorney General’s Office has issued a critical warning regarding the increasing prevalence of moving scams in the state, particularly highlighting the dangerous “hostage load” schemes. Collaborating with the Better Business Bureau (BBB), the Attorney General’s Office is releasing public service announcements (PSAs) geared towards educating consumers on how to avoid becoming victims of these fraudulent practices.

The “hostage load” scams occur when moving companies demand additional fees before they will unload customers’ belongings, threatening to withhold possessions until they are paid. Attorney General Kris Mayes emphasized the legal protections in place under Arizona’s “Hostage Load Law,” which prohibits movers from asking for more money than stated in the initial contract estimate. This law is designed to protect consumers from unscrupulous movers who may try to take advantage of their vulnerability during an already stressful relocation process.

In addition to hostage loads, consumers are facing no-show scams where movers take deposits without fulfilling their services. These schemes leave consumers without help on moving day and out of pocket. Furthermore, some movers attempt to charge unforeseen fees, claiming that the customer’s belongings weigh more than originally quoted, which can lead to costs doubling unexpectedly.

As part of the effort to combat these scams, Attorney General Mayes advises consumers to exercise caution and perform thorough research on moving companies. It is recommended to check complaint histories and read customer reviews before hiring a mover. Additionally, for those moving across state lines, verification with the U.S. Department of Transportation is suggested to ensure the legitimacy of the moving company.

Consumers are advised to seek out moving companies that carry proper insurance to cover any potential damages that may occur during transport. It is crucial for individuals to be present during the moving process to ensure all belongings are accounted for and to avoid any items being accidentally left behind.

When dealing with paperwork, it is imperative that customers do not sign blank or incomplete documents. All moving quotes should be provided in writing, ensuring transparency and minimizing the risk of unexpected charges. Attorney General Mayes pointed out that these scams often exploit consumers at a time of high stress and uncertainty, making it essential for individuals to remain vigilant.

For those who find themselves in a hostage load scenario, it is encouraged to contact local law enforcement or the Arizona Department of Public Safety to report the incident. If consumers encounter any fraudulent practices, they can file complaints with the Arizona Attorney General’s Office or utilize the BBB’s Scam Tracker to assist in tracking these scams.

Personal accounts have underscored the widespread nature of moving scams within Arizona, with many victims sharing their experiences. It is crucial for individuals to keep valuables such as cash, jewelry, and medications secure and with them during the move to mitigate potential loss.

To aid any potential investigations, consumers are advised to document the condition of their items before and after the move. Taking photographs or videos can provide vital evidence should disputes arise. Quick reporting of any suspicious activity or fraudulent practices to the Attorney General’s Office is also strongly recommended.

As moving scams continue to evolve, awareness and education are key in empowering consumers to protect their belongings and financial interests. By following the outlined recommendations and remaining cautious, individuals can help safeguard themselves against becoming victims of these scams.